Terms of purchase

Parties

Merchant

Taigavire Oy
Salmikunnaantie 2 B, 93280 Syöte
Tel. +358 40 553 5469
info@taigavire.fi
Business ID: 3009720-2

The customer

The customer undertakes to comply with these terms and the merchant-specific terms and conditions when purchasing products and services on Taigavire Oy's website.

Ordering

General terms

  • The prices shown on the website are subject to VAT.

  • We apply dynamic pricing for accommodation. Prices are time-dependent and vary by month, week and day of the week.

  • We sell products to individuals over 18 years old and to corporate clients.

  • We reserve the right to change the prices.

  • The customer is responsible for the accuracy of the information they have provided.

  • We reserve the right to change our terms of purchase. Before placing an order, the customer must familiarise themselves with the terms of delivery valid at the time.

Terms of booking

These terms and conditions apply to products and services that are rented or booked. These are commonly referred to as "product".

Reservation

  • The customer is responsible for familiarising themselves with the description and instructions of the reserved product(s) as well as the terms and conditions related to the reservation.

  • The reservation made by the customer is binding when the order/payment confirmation has been sent to the e-mail address provided by the customer.

  • The customer pays for the reservation via the payment method of their choice, following the terms and conditions of the payment method.

  • The order/payment confirmation is sent from the booking system to the e-mail address provided by the customer.

  • The merchant is not responsible for a failed booking, but the customer must contact the merchant without delay to rectify the situation.

  • The merchant guarantees that the product in question is still available.

  • If the product is not available, the payment will be refunded or, if possible, another product will be offered in its place.

Cancellations and changes

  • The cancellation date is the date on which the merchant has been informed of the cancellation.

  • The customer is responsible for sending the cancellation by the appropriate time.

  • If the customer cancels their activity or equipment rental reservation

    • when there are 2 days or more until the start of the reservation, the delivery costs will be charged for the reservation. The amount of the delivery costs is 20 €.

    • when there are less than 2 days until the start of the reservation, but at least 1 day, 50% of the price of the equipment or activity will be charged.

    • less than 1 day before the start of the reservation, the full price will be charged.

    • For items booked with a discount code, the full price will always be charged, regardless of the time of cancellation.

  • At the customer's request, the reservation can be transferred under the following conditions:

    • The transfer can be made only once.

    • In the transfer, it is not possible to change the destination.

    • The transfer must take place no later than 3 days before the start of the original booking.

    • If the transferred reservation is cancelled, the entire rental price will always be charged, regardless of the time of cancellation.

The merchant's right to cancel the booking

  • In the event of force majeure, the merchant may terminate the rental agreement. The customer who rented the property will be notified of the termination without delay.

  • In this case, the customer is entitled to a full refund of the price paid.

  • Any costs incurred by the customer in connection with the lease terminated due to force majeure will not be reimbursed.

TAIGALAMPI COTTAGE

Cancellation policy of the lessee of the accommodation
The cancellation must always be made in writing or otherwise, considering the circumstances, in an appropriate manner to the merchant’s sales contact. The reservation is not automatically cancelled if the invoice is not paid. The customer must always cancel the reservation in writing. The cancellation is considered to have taken place at the time the merchant has been informed of the cancellation.

If the customer cancels their reservation

  • 28 days before the start of the reservation, the payment minus the cancellation fee of 30 € will be refunded.

  • less than 28 days but no less than 14 days before the start of the stay, 30% of the total price of the reservation will be withheld.

  • less than 14 days before the start of the reservation or the customer does not notify the merchant before the start of the reservation that they will not use the services they have booked, the merchant has the right to charge the full price of the reservation. Non-payment is not a cancellation.

  • If the customer aborts their reservation and leaves the holiday destination before the end of the rental period, no compensation will be paid for the unused time.

If the reservation is cancelled before the start of the service, but due to a sudden illness, accident or death that has occurred to the customer or their next of kin after the booking was made, the customer is entitled to a refund of the price paid for the service minus the administrative costs of 100 €. In such cases, compensation for the service paid for can be applied for through the customer’s travel insurance. The service provider must be notified of the incident immediately and an acceptable explanation must be presented, for example, a medical certificate. If the cancellation takes place after the rental of the accommodation has already started, the price of the service will not be refunded.

Use of the accommodation

  • The property is defined in the item description.

  • The customer has the right to use the property and its equipment, as well as separately defined services during the reserved rental period.

  • The customer must always use bed linen during their stay.

  • In the cottage, it is recommended to use water and energy in moderation, to act in accordance with the public order and the principles of responsibility set for hiking areas.

  • If the customer notices any deficiencies or other objections at the property, they must immediately notify the person responsible for booking management, tel. 040 553 5469.

  • The customer takes care of the cleanliness of the property, washing dishes and sorting the rubbish into appropriate containers during the rental period and after it has ended.

  • The customer is responsible for cleaning the property at the end of the reservation: rubbish is to be sorted in rubbish bins outside the property, the counters are to be cleaned, bedsheets and pillowcases are to be removed from the bedding, and items are to be out in their place.

  • If the customer has left the property uncleaned, the merchant will invoice the costs of cleaning the property in full. The price of the cleaning work is 60 €.

  • The property is at the customer's disposal during the time specified in the order confirmation.

  • Pets

    • The customer (booker) is fully responsible and liable for any damage caused by their pets.

    • Pets must be kept on a leash on the territory of the national park.

    • Pets must not be left alone or without supervision in the accommodation.

    • The customer should pay special attention to the cleanliness of the accommodation. The accommodation is always checked after the pet has left and, if necessary, cleaned by the merchant.

Keys to the rental cottage

  • The customer will be provided with instructions on using the key and how to pick it up after booking.

  • For a lost or non-returned key, the merchant has the right to charge all costs of re-serialization or replacement of locks in full, and not less than 200 €.

  • The merchant has the right to charge a compensation of at least 60 € if he has to open the property door due to a lost key or a key left inside the property.

RENTAL EQUIPMENT AND CARS

  • Conditions for rental equipment such as vehicles, bikes and canoes, trailers, etc.

    • The customer must read the safety and operating instructions for the equipment. The equipment should be used carefully only for its intended normal use. The customer undertakes to carry out a safety inspection during the rental period. Rental equipment may not be exported or subleased. Rental equipment may only be used to the extent permitted by the terms and conditions and only in locations suitable for the user's skill level and competence. The customer always uses all equipment and equipment at their own risk.

    • In the case of water equipment (e.g. canoes, kayaks, SUP boards and rowing boats), the customer declares that they are able to swim and have previous experience in using this equipment.

    • The customer must return the equipment immediately at the end of the rental period to the agreed location, cleaned and otherwise in the same condition as it was when the rental was handed over. The customer must notify the merchant without delay if the return is delayed. The merchant has the right to charge an increased rent of 50% for the excess period, unless otherwise agreed.

    • The customer is obliged to compensate the rental equipment during the rental period for damages and costs caused by careless or incorrect handling, traffic accidents and inadequate maintenance. The customer is obliged to compensate the equipment destroyed or lost during the rental period to its new acquisition value. The customer is responsible for compliance with transport, safety and other regulations. The customer is obliged to report any defects in the equipment to the lessor immediately.

    • The merchant is responsible for the repairs caused by the normal wear and tear of the equipment. The merchant shall not be liable for any indirect or direct costs or damages that the customer may incur as a result of the use or breakdown of the equipment. The merchant does not undertake to deliver new equipment to replace the broken rental object, nor to compensate for any indirect or direct costs incurred as a result of the abruption of usage.

    • The rental car has a basic-level motor liability insurance that covers damage caused to the innocent party in excess of the selected deductible. In addition, the vehicle is equipped with insurance for moose, fire, theft and collision. These cover damages in accordance with the normal insurance terms and conditions for the part exceeding the selected deductible. The customer's property is not covered by theft insurance. The insurance does not cover damage to the vehicle caused by the customer's careless handling, by negligence or intentionally. If a third-party causes damage to the car during the rental, the customer is obliged to provide the rental company with a damage report and a commitment from the party that caused the damage to compensate for the damage.

    • If the customer reports that the rental vehicle has been stolen, they must return the car keys to the rental company. If the customer does not return the keys, they are obliged to compensate for both the vehicle and its equipment for the full value.

Compensation for damages

  • The customer is liable to compensate the merchant for the damage he has caused to the item. The customer is also responsible for other people visiting the property and for any damage caused by them during the booking.

  • The merchant will not compensate the customer for any inconvenience or expenses caused by natural conditions, such as insects, animals, snowstorms or unexpected weather changes.

Complaints

  • Any complaints must always be made as soon as possible after the matter has arisen.

  • If the matter cannot be resolved satisfactorily or there is a claim for compensation, the complaint must be sent in writing within one month of the end of the rental period.

  • The merchant will endeavor to process the complaint as quickly as possible, but within a maximum of one month.

  • If the customer and the merchant do not reach an agreement, the customer can refer the dispute to the Consumer Complaints Board.

Delivery terms

Conclusion of the agreement

  • A binding agreement on the transaction enters into force when the order has been confirmed (order confirmation/payment confirmation).

  • The order confirmation/payment confirmation will be delivered to the customer by e-mail.

Cancellation and return of a sale of a sale of products

  • The products have a 14-day right of return in accordance with the Consumer Protection Act.

  • The right of return is only valid if the product is in the same condition as the original.

  • Any product packaging must also be resellable.

  • Please contact the sales for more detailed return instructions.

  • The right of return does not apply to engraved or other personalized products, accommodation services, restaurant services or other leisure services agreed for a specific time.

  • The customer is responsible for the usual costs of the return.

Product warranty

  • The merchant complies with the warranty conditions specified by the manufacturer or importer.

Delivery

  • Delivery costs include postage and packaging. The customer can view the delivery costs after selecting the payment and delivery method of the shopping cart.

Payment terms

  • The merchant applies reliable and secure payment intermediaries in its services.

  • The merchant does not store bank or credit card information at any time, except for car rental.

  • The customer undertakes to comply with the terms and conditions of the chosen payment method.

  • Payment by invoice

    • The invoice must be paid by the due date indicated on the invoice.

  • Late payment costs are always added to invoices paid after the due date. If the invoice has been paid after the due date with the original invoice and the delay costs have already been incurred, the costs will be invoiced separately.

  • If the transaction has not been successfully completed at the time of ordering, the erchant will not process the order.